Booking confirmation

A non-refundable deposit of $150 is required to confirm your booking date and must be paid within 7 days of receiving the invoice to prevent cancellation of your reservation.

Payments 

Payments should be made via direct deposit using the bank details provided on the invoice. The final payment must be received no later than 14 days before the ceremony date. The celebrant reserves the right to withhold services if full payment is not made within this timeframe.

Refunds and cancellations

If the client needs to postpone the ceremony, the $150 booking deposit will be applied to the new date (if available), provided the new date is within 18 months of submitting the Notice of Intended Marriage.

If the client cancels the ceremony more than 14 days before the scheduled date, any payments made will be refunded in full, except for the $150 deposit. If the client cancels the ceremony within 14 days of the scheduled date, a refund of any fees paid (excluding the $150 deposit) may be offered at the celebrant’s discretion, based on the specific circumstances.

If the celebrant must cancel the ceremony due to unforeseen circumstances, all fees paid, including the $150 deposit, will be fully refunded.

Complaints

‘Your Memorable Moment’ adheres to the Complaint Process and documentation requirements outlined in the Marriage Act 1968 and all relevant Commonwealth legislation, including but not limited to the Discrimination Complaints process.

If you have a concern, please reach out to me directly. However, if you wish to file a formal complaint, you can find the full details of the procedure at the following link: https://www.ag.gov.au/FamiliesAndMarriage/Marriage/Pages/Complaintagainstamarriagecelebrant.aspx.